FAQS
Welcome to our FAQs page! We’ve answered the most common questions our customers have. If you can’t find what you’re looking for, feel free to contact us directly.
Orders
How do I place an order?
Simply browse our collection, choose your desired items, select your size, and click “Add to Cart.” Once you’re ready, go to your cart and proceed to checkout.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to make changes. Please contact us within 1 hour of placing your order for modifications.
Payment
Cash on Delivery (COD)
Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption to ensure all transactions are secure and your personal information is protected.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn and unused items with original tags and packaging.
How do I initiate a return or exchange?
Email us at naseemenoor@gmail.com with your order number and reason for return/exchange. Our support team will guide you through the process.
Are sale items eligible for return or exchange?
No, all items marked on sale or clearance are final sale and cannot be returned or exchanged unless faulty.
PRODUCT & SIZING
How do I find the right size?
Please refer to our Size Guide available on every product page to ensure the perfect fit.
Will the colors be exactly as shown in the photos?
We strive for accuracy, but due to screen differences and lighting, slight color variations may occur.
CUSTOMER SUPPORT
How can I contact you?
You can reach us via:
- Email: naseemenoor@gmail.com
- Phone/WhatsApp: +92-03426515177
- Instagram DMs: naseemenoor_official
What are your support hours?
Our team is available Monday to Saturday, 10 AM – 7 PM (PKT).